Billing
Plan access, payment status and project entitlement.
Support
Send support from the account and Project it belongs to.
The authenticated support form keeps your identity and optional Project context on the request, then returns a reference you keep.
Request categories
Pick the category closest to the problem.
Support requests accept these categories. Add a Project when the issue belongs to one workspace.
Technical
API keys, integrations, domains and unexpected behavior.
Account
Authentication, profile and access questions.
Project
Project setup, membership and enabled capability areas.
Other
Anything that does not fit the supported categories above.
Before you send
Give the team enough context to act.
- 01
Sign in
Support requests require an active Webtools account so the platform associates the request with you.
- 02
Add Project context
When the problem belongs to one Project, select it and explain what you expected, what happened and when.
- 03
Keep the reference
The API acknowledges the request with a support reference. Keep it for follow-up.
Customer enquiries are a different inbox.
Use Custom Enquiries for messages from your own website visitors. Use dashboard Support when you need help from Webtools.